INDIA with all its contradictions
and challenges, has proven an ideal laboratory for global corporations,
where they’re discovering innovative solutions to complex
business problems. With MNC majors flying down key executives
to the offices of leading corporates like the Tatas, ICICI,
Wipro, TVS and Dr Reddy’s to learn what makes for success
in emerging markets, Indian Companies have for sure have turned
into Classrooms.
LAST OCTOBER, ICICI Bank’s headquarters in Mumbai had
a group of curious visitors — high potential, mid-career
professionals from the global operations of GE. The trip was
part of GE’s annual executive management programme, which
sends 25 future leaders to successful companies across the globe
to observe and understand what makes them tick. The team spent
a day with senior executives at ICICI, learning about the Indian
market for financial services, how the bank successfully built
itself into a leader in its business, and how it manages its
customers. Likewise, the GE executives also made a presentation
on their own metrics and systems. Robert Stefanowski, president
for global media and telecom financing business at GE Commercial
Finance, was a participant in the programme and came away thoroughly
impressed, “It exceeded our expectations,” he says.
“They (ICICI Bank) are as sophisticated as GE.”
ICICI hosts close to 30 such interactions each year and participants
in the past have included multinational corporations like Renault,
GE, Boeing, Wells Fargo, Lloyds and Barclays, and a few Pakistani
banks like the Muslim Commercial Bank and PICIC (Pakistan Industrial
Credit & Investment Company), as well.
And it isn’t the only one. Leading Indian names like
Wipro, Infosys, TVS, Dr Reddy’s and the Tata group,
have turned into corporate classrooms for executives from
the rest of the world, who’re flying down to get a first-hand
feel of the Indian way of doing business. And in doing so
they hope to pick up cues on the role emerging markets will
play in the global economy, and equip their leaders to face
the future. “They’re getting the leaders of tomorrow
to understand the markets of tomorrow,” says Satish
Pradhan, executive VP, group HR, Tata Sons.
So what’s fuelling India’s newfound status as
a learning ground? The size of the business opportunity for
one, and, more significantly, a realisation that there’s
a huge talent pool waiting to be leveraged to its fullest
potential. Says Poonam Barua, regional director-India, The
Conference Board, “India has to feature in any contract,
any strategic plan that’s submitted. They’re looking
at a region they cannot ignore.” Indeed, we’ve
come a long way from the time companies were looking mainly
to China for business, with India being seen as a poor cousin.
“Now,” says Pradhan, “we’re at a stage
where it’s not an either-or option.”
Indeed, as the inevitability of this fact dawns on global
corporations, they’re queuing up to get on the next
plane to India. Sample this. Over the past five years, as
part of an annual ritual under its Global Leadership 2020
programme, Professor Vijay Govindarajan of the Tuck School
of Business has brought over 200 executives from US and European
multinationals such as Bang & Olufsen, BT Group, Colgate-Palmolive,
Corning, Ford, LVMH and Wal-Mart, down to India. The objective,
says Govindarajan, is to let these executives experience India
“first hand”, at many levels — as a huge
consumption market, as a recapital, as a source of business
model innovation or simply, a country that’s home to
global competitors.
Pratik Kumar, VP-HR, Wipro, says, “For a lot of multinational
companies, whose talent has been outside of India, the country
is suddenly a big and captivating story. And they all want
to get a flavour of that story.” Whether it’s
IT, pharma R&D, banking and financial services or automotive
manufacturing, there’s a huge interest in learning w
h a t ’s m a k i n g India the e m e r g i n g powerhouse
it is today. While some companies are interested in picking
up tips on new business development from pioneers in the same
industry, others are keen on sharing best practices and ideas.
Yet others are looking at leadership traits that
will help them be effective in the coming decade. And they
realise that these traits may not necessarily be found inside
multi-billion dollar corporations that have thrived successfully
in a structured and relatively stable environment of the past,
but within entrepreneurial set-ups in emerging economies like
India.
Breakthrough innovations apart, most executives from the
developed economies also get a grassroots flavour of the real
India, where, as Kumar puts it, “technology and cows
co-exist.” So while the sight of a farmer deploying
dated farming methods while carrying a cell phone can be a
shock, it’s also sensitising them to the opportunity
that lies before them.
But is the India Romance just another sweeping trend? Barua,
insists that this time around, the India story is for real,
and the efforts to tap into it, serious. “This is not
a honeymoon for India,” she says. Indeed, some companies
are now taking this a step further and even posting some of
their top executives from their international operations in
India for limited-period assignments, where they intend to
plough back their leanings into the parent company’s
global business practices.
This for sure says a lot for Indians on the look
out for global opportunities. An apt qualification tucked
under the sleeve can well be a passport for a global career
ahead. |