Privacy Policy and General Terms & Conditions

www.imsindia.com is owned and operated by IMS Learning Resources Private Limited (“IMS” / “We” / “Us”). All rights in respect of this website are reserved exclusively with IMS. No part or content of this website may be reproduced, replicated, distributed or transmitted in any form or by any means—including but not limited to printing, recording, or electronic sharing—without prior written permission from the administrator of this website. Users are permitted to download material from the website solely for personal and non-commercial use. Any commercial usage requests must be addressed directly to the Web Administrator.

IMS reserves the right to make changes to any information published on the website at any time without prior notice, including but not limited to information relating to test preparation courses, universities, academic programmes, fees, offers, services, or policies.

We are highly sensitive to the privacy concerns of users visiting our website. IMS is committed to respecting the online privacy of its users and recognises the importance of appropriate protection and responsible management of personally identifiable information shared via this platform. This Privacy Policy outlines the manner in which IMS collects, uses, stores, discloses and protects information collected through the website.

Collection of Personally Identifiable Information

We collect no personal information about you when you visit our website unless you choose to provide such information voluntarily. If you simply browse the website, access public pages or download publicly available material, we may automatically collect and store limited technical information such as your IP address, browser type, date and time of visit, pages visited, referring domain, and cookies. This information does not identify you personally and is stored only in aggregate to help us understand user interaction with our website and to improve its performance.

We collect personally identifiable information only when you submit it through forms or other digital interfaces on our website. This may include your name, mobile number, email address, date of birth, gender, educational background, and preferences when you enquire about or register for courses, sign up for newsletters, participate in surveys, contests or promotions, or communicate with us through the website. Such data collection occurs only with your consent and participation.

Use of Personal Information

The personal information you provide may be used by IMS for the following purposes: to respond to your requests, process registrations or applications, manage your account or profile, administer services subscribed to by you, analyse your learning needs or performance, send administrative and academic communications, and to deliver customer support. IMS may use the data to send service updates, promotional content or newsletters, subject to your right to opt-out.

We may also use your information to build internal user profiles, assess website engagement, or personalise the content or advertisements shown to you. Information may be analysed for auditing, research, security, or troubleshooting purposes. Data so collected shall remain the property of IMS and shall be processed only as per the purpose for which it was collected and in accordance with applicable laws.

Information Security

We are committed to safeguarding the security of your information. IMS employs a variety of administrative, physical and technical safeguards, including encryption, firewalls, and access controls to protect user data from unauthorised access, misuse, loss or disclosure. Personal data you submit through the website is stored on secure servers either owned by IMS or managed by authorised third-party service providers under contractual confidentiality obligations.

While we strive to maintain the highest standards of security, no system or transmission over the Internet is completely immune to risk. Therefore, we cannot guarantee the absolute security of your data transmitted to our website, and you agree and understand that you do so at your own risk. We are not responsible for any damage caused to your computer, device, software or data while using the website or as a result of downloading content.

Information Sharing and Disclosure

IMS does not rent, sell or otherwise disclose personal information to unaffiliated third parties for commercial gain. Information may be shared only under the following circumstances:

We may share information with internal personnel, affiliates, or trusted partners engaged by IMS for purposes directly related to the functioning of the website or provision of services, under confidentiality obligations. We may disclose information in response to a legal obligation, such as a court order, subpoena, or regulatory request, or to establish or exercise our legal rights or defend against legal claims.

IMS may disclose information when it is necessary to investigate or prevent suspected illegal activities, fraud, threats to safety, or violations of IMS’s terms of use or applicable law. In the event of a merger, acquisition, or corporate restructuring, IMS may transfer user data to the new entity, subject to applicable data protection requirements. We may also provide aggregated and anonymised data to advertisers or partners solely for analytics, marketing optimization, or performance benchmarking. Such data shall not contain personally identifiable information.

Online Advertisements and Email Communications

IMS may display targeted advertisements or promotional banners based on anonymized user preferences, device data or browsing behaviour. We may also engage with third-party ad networks, who may serve content based on demographic patterns or engagement metrics, but we do not share personal identifiers with advertisers without your consent.

We may use email deployment services for sending newsletters or promotional campaigns. Your personally identifiable information is used exclusively for that purpose and is not shared with such vendors beyond the extent necessary for delivery.

Use of Cookies and Third-party Links

The website may use cookies and tracking technologies to personalize your browsing experience, remember user sessions, and monitor performance. Cookies do not contain any personal data and can be disabled via your browser settings, though doing so may affect certain functionalities of the site.

Our website may also contain links to other websites operated by third parties. When you click on such links, you will be redirected to external platforms governed by their own privacy policies. IMS has no control over and assumes no responsibility for the content, privacy practices, or terms of such external websites.

Publicly Available Content

Information or content voluntarily disclosed by users on public-facing portions of the website—such as discussion forums or comment sections—may be visible to others. IMS is not responsible for any consequences arising out of such voluntary disclosures by users. Users are advised to exercise discretion while sharing any personal information in public sections of the website.

Restriction of Liability

The website and the content provided herein are available on an “as is” and “as available” basis without warranties of any kind, either express or implied. IMS does not warrant that the site will be uninterrupted, error-free, secure, or free from malware. IMS expressly disclaims any liability for damages, direct or indirect, arising from your use of or reliance on the website, including any delays, inaccuracies, or omissions in content. Your decision to use the website and any information provided herein shall be solely at your own risk.

Payment & Refund Policy

This refund policy applies strictly to products and services purchased online through www.imsindia.com. It does not apply to any classroom-based programmes, test series, or offline services paid for at IMS centres.

All fees must be paid in full at the time of purchase to access the chosen service. The fees paid for a specific product or service are not transferable to any other programme. Once paid, fees are non-refundable and non-adjustable under any circumstances. Revisions in fee structures or product offerings, if any, will be updated periodically at the sole discretion of IMS. All queries in relation to payments or refunds must be addressed to support@imsindiahelp.freshdesk.com.

Amendments to this Policy

IMS reserves the right to amend, update or modify this Privacy Policy at any time without prior notice. Any changes made shall be effective immediately upon publication on the website. Continued use of the website after the policy is updated constitutes your acceptance of the modified terms.

General Terms & Conditions

By continuing to access or use this website, the user agrees to be bound by these General Terms & Conditions, read in conjunction with the Privacy Policy and other applicable policies of IMS.

The content, features, and services provided on www.imsindia.com are made available on a “best efforts” and “as is” basis, without any representations or warranties, express or implied. IMS expressly disclaims all implied warranties including, but not limited to, those of merchantability, fitness for a particular purpose, title, non-infringement, reliability, performance, or availability of services or content.

Users accept sole responsibility for the selection and use of any services or information available on the website. IMS, its affiliates, licensors, employees, and partners shall not be liable for any direct or indirect losses, including without limitation, errors, malfunctions, data loss, service disruption, or inability to use the site or its features. IMS shall in no event be liable for any consequential, incidental, punitive, or exemplary damages. In any case, the maximum liability of IMS, if any, shall be limited to the amount actually paid by the user for the specific service giving rise to such liability.

Although reasonable care is taken to ensure that information is current and accurate, IMS does not warrant the completeness, correctness, timeliness, or suitability of the website content. Users are advised to independently verify any content before relying upon it. The information presented is compiled from publicly available sources, including primary research and publicly accessible examination/education-related content. Such information does not constitute exhaustive coverage or expert advice.

The presence of references to third-party tests, institutions, or service providers on this website is solely for user convenience and does not imply any endorsement or affiliation unless explicitly stated. Your continued use of the website shall constitute express acceptance of these terms, including any modifications made from time to time.

Contact Information

If you have any queries or require further information regarding this Privacy Policy and General Terms & Conditions, please contact: support@imsindiahelp.freshdesk.com